Refund policy

REFUND POLICY

All sales are final.
Due to the unique and often one-of-a-kind nature of our jewelry, we do not accept returns, exchanges, cancellations, or refunds.

By completing your purchase, you acknowledge and agree to the following:

• All items are sold on a final sale basis.
• No returns, exchanges, cancellations, or refunds will be accepted.
• All transactions are processed in USD.
• Customers agree to contact us directly to resolve any concerns before initiating any payment dispute or chargeback.

If there is any issue with your order, please contact us and we will do our best to assist you.

Contact:
frankie@frankiechui.com

 

退款政策

所有商品均為最終銷售（Final Sale）。

由於本店珠寶多屬獨特或孤品性質，
恕不接受退貨、換貨、取消訂單或退款。

完成購買即表示客人同意：

• 所有商品均為 Final Sale。
• 不接受退貨、換貨、取消或退款。
• 所有交易均以美元（USD）結算。
• 如訂單有任何問題，客人須先聯絡本店處理，
  再提出任何付款爭議或信用卡爭議。

如有任何問題，歡迎聯絡我們：
frankie@frankiechui.com

FRANKIE CHUI
The Live Jewelry Channel
Operated by Fran Atelier Inc.